Policies & Shipping

• All of our products are made to order and 100% handmade by our certified jeweler and artisan from Puerto Rico, Bianca Paola. Please allow 2-3 weeks for production after your purchase to ensure each piece is crafted with the utmost care and attention to detail. For those seeking immediate gratification, our "Ready-to-Ship" tab features items that are available for immediate dispatch.

Shipping

• We ship directly from Puerto Rico using reliable shipping methods and carriers. Shipping costs are calculated at checkout, and we offer free shipping on orders over $150. Estimated delivery times will vary based on the destination, and international orders may incur additional fees or customs charges. Tracking information will be provided once your order has been dispatched.

Payment

• We accept various payment methods, including major credit cards, PayPal and Business ATH Móvil. Your payment information is secure, and your privacy is protected.

Returns and Exchanges

• Please note that all sales are final. Due to the handmade nature of our products, we do not accept returns or exchanges. However, if there is an issue with your order, such as damage during shipping or a defect in craftsmanship, please contact us within 7 days of receiving your order to discuss a resolution.

Cancellations and Modifications

• Once an order has been placed, we begin the production process. Therefore, we do not accept cancellations or modifications to orders. Please review your order carefully before finalizing your purchase.

Quality and Materials

• Our jewelry is made using high-quality hypoallergenic sterling silver and genuine gemstones. Each piece is crafted by hand with meticulous attention to detail by Bianca Paola, ensuring you receive a unique and beautifully made item.

Care Instructions

• To maintain the beauty of your sterling silver jewelry, store it in a dry place and avoid exposure to harsh chemicals. If you wear your jewelry to the beach or pool, be sure to wash it afterwards with mild dish soap and tap water to remove any impurities that can cause oxidation. Regularly clean your jewelry with a silver polishing cloth to keep it looking its best.

Contact Information

• For support, questions, or issues with your order, please contact us at gemmabybp@gmail.com. We strive to respond to all inquiries within 24-48 hours.

Privacy Policy

• We are committed to protecting your privacy. Any personal information collected during the ordering process is used solely for fulfilling your order and will not be shared with third parties.

Terms of Service

• By using our website and purchasing our products, you agree to our terms of service. Please review our terms and conditions for more information on your rights and responsibilities as a customer.

Thank you for choosing our handmade sterling silver jewelry. We appreciate your support and look forward to creating beautiful pieces for you.